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How can I foster a constructive climate of dialogue?
Additional information

Additional information

You can select ideas in the following list and transfer them in your notes by selecting them. Back in your notes, you can also edit them.

  • Treat the other person politely and respectfully.
  • Remember that what counts is not what I say, but what the other person hears.
  • Rather than arguing, ask open questions (the one asking questions, leads!).
  • Speak slowly and let the other speak.
  • Describe what disturbed you with I-Messages, without accusing or blaming the other person - e.g.: „I was angry" or „When I hear this, it made me angry" instead of „You made me angry" or „You bastard!".
  • Apologize if I did or said something that I regret myself.
  • Show empathy and say that I regret what happened (without apologizing, if I consider that I haven't done anything wrong).
  • Check regularly whether I understood correctly what he/she said.
  • Respect his/her point of view ("I have a different opinion, but I respect the fact that you see things differently than I do").