Additional information

If you want to solve a problem jointly, the other side must also agree! That will only be the case, if the solution satisfies his/her needs and concerns.

Therefore, ask yourself questions such as:

• What is probably important for him/her?
• What could be his/her motivation?
• What are the good reasons that might explain what he/she wants? (People always consider that they have good reasons for wanting what they want!)